Nick Dominguez

TrueAccord

In October 2013 I joined the team in TrueAccord remotely as first design hire and 4th employee. I lead design in all areas of the product and help the team’s mission of reinventing debt collection.

The Challenge
Reinventing Debt Collection

Leading product design at a debt collection company was at often incredibly challenging. Designing an experience for customers who fundamentally did not want to engage or use the product you were building was the biggest hurdle.

TrueAccord Home
TrueAccord Qualifier
TrueAccord Resources
TrueAccord Press

Scope
Crafting the Customer Experience

At the heart of everything we worked on at TrueAccord as experimentation. The product I designed and we built had to rely on various sources of data to identify, verify and provide a fast and efficient flow to get back into a payment plan. I worked directly with the data science team to design and build experiments that optimized for conversion and as well as efficiency.

Emails

TrueAccord Home
TrueAccord Home
TrueAccord Home

Landing Pages

Landing Page Start
Landing Page First Choice
Landing Page Payment Choice
Landing Page ACH Form
Landing Page Credit Card Payment

Payment Plans

TrueAccord Home
TrueAccord Qualifier
TrueAccord Resources
TrueAccord Press

Built with Hugo, Github and Netlify