Experience Design for AT&T's Toggle Manager
While at OpenPeak I had the opportunity to work on their Toggle product. Toggle was an enterprise mobile device management service built by OpenPeak for AT&T. It provided a way for smartphone owners to create separate personal and business environments on the same device.
The first iteration of the Toggle Manager was an application built with Adobe Flex. The application used many of the built-in user interface components and behaviors that came with the framework so it lacked any kind of focus or attention towards the user experience. The overall experience was clunky and basic actions could often take multiple steps. I was brought on board the OpenPeak engineering team to look for ways the product team could level up the user experience by making the product easier to learn, more efficient to manage, and a delight to use.
The pace of development for Toggle Manager was very rapid. So the engineering team and I decided to collaborate weekly on the user experience in person. Together we sketched out the interface and user flows on a whiteboard.
Whiteboarding sessions were then captured, synthesized, and translated into wireframes. These wireframes determined what screens and functionality were needed for the application and served as a reference for design and engineering when documenting requirements.
The end goal for designing the application was having a system in place that was flexible, efficient, and visually appealing for admin to use. I designed a modular card-based system that could be mixed and matched to serve the various needs of the application.