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Building Bridges Between Carrier Customers and Support Technicians

Senior Product Designer, 2019 — 2020

In 2019, I joined the product design team at Asurion in Nashville where I primarily worked inside Home Management and Network Scan teams. Inside these two teams I led remote and in-person user research, as well as designed workflows and prototypes for conceptual and production web and mobile applications.

Verizon Tech Coach

Interaction design & UI Design

Verizon Tech Coach is a mobile app that gives customers 1-click access to expert support, personalized device tips, and self-help tech guides to help Verizon customers get the most out of their devices. I worked with Tech Coach product team to design the Wi-Fi scan experience within the app.

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AT&T Pro Tech Support Tools

Interaction & Visual Design

Asurion Pro Tech Experts are able to provide home customers real time technical support when running a Wi-Fi scan through the Pro Tech app. Asurion Tech Experts us a network scan tool which provides a view into diagnostic information on the customer’s home network. I worked on upgrading and enhancing the diagnostic tool experience for experts.

UBREAKIFIX

Research, Visual & Interaction Design

Asurion and UBREAKIFIX, the nation's largest chain of electronics repair stores, wanted to explore potential new products and services as well as improve the retail experience for sales associates and customers. I led the design and research efforts to test new conceptual products as well as improve retail experiences for customers and store technicians.

Additional Work

HireRightProduct Design

AsurionProduct Design

AVVAYProduct Design

TenableProduct Design

TrueAccordProject type

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A multidisciplinary designer based in Nashville who is passionate about solving hard problems with human centered design.