Senior Product Designer, 2019 — 2020
In 2019, I joined the product design team at Asurion in Nashville where I primarily worked inside Home Management and Network Scan teams. Inside these two teams I led remote and in-person user research, as well as designed workflows and prototypes for conceptual and production web and mobile applications.
Interaction design & UI Design
Verizon Tech Coach is a mobile app that gives customers 1-click access to expert support, personalized device tips, and self-help tech guides to help Verizon customers get the most out of their devices. I worked with Tech Coach product team to design the Wi-Fi scan experience within the app.
Interaction & Visual Design
Asurion Pro Tech Experts are able to provide home customers real time technical support when running a Wi-Fi scan through the Pro Tech app. Asurion Tech Experts us a network scan tool which provides a view into diagnostic information on the customer’s home network. I worked on upgrading and enhancing the diagnostic tool experience for experts.
Research, Visual & Interaction Design
Asurion and UBREAKIFIX, the nation's largest chain of electronics repair stores, wanted to explore potential new products and services as well as improve the retail experience for sales associates and customers. I led the design and research efforts to test new conceptual products as well as improve retail experiences for customers and store technicians.